Returns & Exchanges
RETURNS & EXCHANGES
At TA-TÏ Jewelry, we take quality and customer satisfaction seriously. Due to hygiene and safety reasons, we do not accept returns or exchanges on jewelry items once they have been delivered.
HYGIENE POLICY
For hygiene reasons, all sales are final. We do not accept returns or exchanges for items that have been worn, tried on, or opened, including but not limited to earrings and other jewelry pieces.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or broken, we are happy to assist you.
• You must contact us within 48 hours of delivery
• Clear photos of the item and packaging must be provided
Once your claim has been reviewed and approved, we will offer a replacement of the same item at no additional cost.
Please note:
• Replacements are subject to product availability
• We do not offer refunds for damaged items
• Only item replacements will be issued once approved
NON-RETURNABLE & NON-REFUNDABLE ITEMS
• All jewelry items (for hygiene reasons)
• Sale or clearance items
• Gift cards
• Items marked as final sale
SHIPPING
Return shipping is not applicable, as returns are not accepted.
Replacement items will be shipped at no additional cost once the claim is approved.
HOW TO CONTACT US
If you experience any issues with your order, please contact us at: