FAQs

FREQUENTLY ASKED QUESTIONS

How long does shipping take?
Orders are processed within 1–3 business days. Shipping times may vary depending on your location.

Is your jewelry waterproof?
Yes — our pieces are designed for everyday wear and are water-resistant. However, we recommend avoiding harsh chemicals and prolonged exposure to preserve their shine.

Will the jewelry tarnish?
Our jewelry is made with high-quality materials and designed to resist tarnishing with proper care.

Do you offer returns or exchanges?
Due to hygiene reasons, we do not accept returns or exchanges. However, all TATI Jewelry pieces are covered by our 30-day guarantee. If your item arrives damaged or experiences a manufacturing issue within 30 days of delivery, please contact us and we'll be happy to assist you with a replacement.

How can I contact customer support?
You can reach us anytime at support@tatijewelry.com and we’ll be happy to help.